Polycom Soundpoint IP5000 200pxError Message: “Image not compatible with phone”

This is a step by step guide on how to upgrade the firmware and overcome the error “image not compatible with phone” on a Polycom IP 5000 phone, but may resolve the same error on other Polycom models.
Overview: We will be using Solarwinds FTP software to upload a firmware update from a Windows 7 PC to the Polycom phone. Before you begin, verify the phone and the computer are on the same network.
TIP: If the phone and the computer IP address have the same values in the first three blocks they are on the same network. For example, the PC has an IP address of 192.168.3.45 and the phone is at  192.168.3.90 then they are on the same network. These addresses are for example only and the addressing on your network may be different.
These instructions are for pushing the update from a Windows 7 PC. If you are using a different version of Windows the instructions may not match up exactly. Now let’s get on to the upgrade.